Frequently Asked Questions

For requests where time is of the essence, such as order cancellations or address changes, please email us at contact@maisonceliafragrance.com

Quick answers to frequently asked questions from customer service:

Are there other people who can access the information I provide to Maison Celia Fragrance?

We respect your privacy. You can consult our privacy policy for more information.

Is it safe to use my credit card?

At maisonceliafragrance.com we understand how important security is to you. Every time you place an order at maisonceliafragrance.com, we use Secure Socket Layer (SSL) encryption technology. This technology is the most advanced in terms of security for the online consumer. You can be confident that your order will be placed safely.

How can I check an order I have placed?

You can check the status of your order online. You can also contact the customer service team at contact@maisonceliafragrance.com . Please provide your order number when making enquiries.

Why has my favorite product been discontinued? What can I use now?

The decision to discontinue or introduce a new product or size is made based on consumer preferences and purchasing habits worldwide. If your favourite product has been discontinued you can visit other products in our online Boutique or contact contact@maisonceliafragrance where a Stylist will recommend similar products.

Where can I buy Maison Celia™ products?

At the moment you can find us exclusively in our online boutique maisonceliafragrance.com

How can I file a complaint?

Visit the Contact section if you have a complaint, or send us an email to contact@maisonceliafragrance.com

What is the return and exchange policy?

We hope you are satisfied with your order. If for any reason you are not completely satisfied with any of the products, you can return any of them and we will refund the full amount within 14 business days from the shipping date. For more information, please see our returns and exchanges policy and our page of General Terms and Conditions applicable to the sale of online products.

How can I get samples of Maison Celia™?

Whenever samples are available, we will include them in our customers' orders. These samples cannot be requested through our customer service team.