Refund policy

At Maison Celia Fragrance, we are committed to providing high-quality products. If, for any reason, you are not satisfied with your purchase, here is how you can manage a return.

1. Conditions for Making a Return
To make a return, the following conditions must be met:

· Items must be returned within 14 days of receiving the order.

· Perfumes that are not in resalable condition for hygiene and safety reasons cannot be returned.

2. Return Procedure
To initiate a return, follow these steps:

· Contact our customer service at contact@maisonceliafragrance.com , providing your order number and the products you wish to return.

· We will provide instructions and the address to which you should send the products.

· Pack the products securely to prevent damage during transit.

· Return shipping costs are the responsibility of the customer unless the product is defective or sent incorrectly.

3. Refunds
Once we receive the products and verify that they meet the return conditions, we will issue a refund. The refund will be made using the same payment method used for the purchase, within 10 business days of receiving the returned product.

· Full Refunds: Only granted if products are in perfect condition.

· Exceptions: Original shipping costs will not be refunded unless the return is due to a defective product or an error in the order.

4. Defective or Incorrect Products
If you receive a defective product or one that does not match your order, contact us immediately. In this case:

· We will cover the return shipping costs.

· We will offer either a replacement or a full refund, according to your preference.

5. Return Exclusions
We do not accept returns of:

· Products that have been personalized or made to measure.

· Items purchased during final sales or special offers, unless they have manufacturing defects.

Contact Email: contact@maisonceliafragrance.com