Shipping policy

At Maison Celia Fragrance, we strive to deliver your products as quickly as possible, offering a fast and secure shipping service. Below are the terms and conditions of our shipping service.

1. Shipping Options
We offer different shipping methods to suit your needs:

· Free Shipping: Estimated delivery time is 3–5 business days from order confirmation.

· Premium Shipping: For faster delivery, we offer an express option with delivery in 1–2 business days.

· Pick-Up Points: You can choose to collect your order at your nearest post office or designated pick-up point. Estimated delivery time is 3–5 business days.

Delivery times may vary depending on your location and holidays.

2. Shipping Costs
Shipping costs are calculated based on destination and package weight:

· Free Shipping (3–5 business days): Free

· Premium Shipping (1–2 business days): €5.95

· Pick-Up Points (3–5 business days): Free

Shipping costs will be displayed during checkout before you complete your purchase.

3. Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can check the status of your shipment at any time.

5. Shipping Areas
We ship to all of mainland Spain and the Balearic Islands. Currently, we do not ship to the Canary Islands, Ceuta, or Melilla. If you are in a remote area or outside our usual delivery zones, please contact us to check available options.

6. Shipping Delays
While we do our best to ensure delivery within the estimated timeframe, delays may occur due to factors beyond our control, such as customs issues, weather conditions, or courier service interruptions. In case of a delay, we will contact you to keep you informed.

7. Delivery Issues
If your order arrives damaged, incomplete, or not within the estimated delivery time, please contact our customer service within 48 hours of delivery so we can resolve the issue.

8. Changes to Shipping Address
It is your responsibility to ensure that the shipping address provided is correct. If you need to modify it after placing your order, please contact us as soon as possible. Note that we cannot make changes once the order has been shipped.

9. Returns Policy
If you need to return a product for any reason, please refer to our Returns Policy for detailed instructions.

10. Contact
For any questions or assistance regarding your shipment, please contact us at contact@maisonceliafragrance.com